If you are not satisfied with any service that You Medicals Limited provide then you can register a complaint using the following procedure where we will do our best to try to resolve the issue.

Step 1: We ask that you contact us during the following hours of 9:00 to 17:30 Monday to Friday on 01302 567939 or register your complaint in writing to complaints@youmedicals.co.uk

All our staff have been trained to provide a high level of service and will try to resolve any matter where possible.

If the Case Handler is unable to reach a satisfactory resolution for you they will refer you to the appropriate Manager who will also try to resolve your complaint.

You can also register your complaint direct to the Complaints Handling Manager:

Alex Martin
Complaints Handling Manager
You Medicals Limited
Unit 8 Atlas Court
Balby Carr Bank
Doncaster
DN4 5JT

We aim to resolve your complaint within 48 hours of when we receive it, however if this is not possible then we will acknowledge your complaint within 5 working days.
Should your complaint relate to matters surrounding clinical governance your complaint will be escalated to the Chief Medical Officer of the Company to investigate and respond.

Where it has been necessary for the Complaints Handling Manager to resolve your complaint, a written final resolution letter will be sent to you once all investigations are complete and within 4 weeks of receipt of your complaint at which point we will close our file. If you still remain dissatisfied at this stage please go to step 2 of this Complaints Procedure.

Step 2: You have the right to complain further if you are not happy with our final resolution. You can do this by writing to the Managing Director either on receipt of our final resolution or 4 weeks from the date you informed us of your dissatisfaction. You should address your complaint for escalation to:

Nik Springthorpe
The Managing Director
You Medicals Limited
Unit 8 Atlas Court
Balby Carr Bank
Doncaster
DN4 5JT

If you would like to make a complaint to the Managing Director, this must be made with 6 months of our final response.